Question 1

What is different about PINGO with other options?

Accepted Answer

In addition to the quality of the watch, PINGO offers the integrated system when contracting the PINGO Service Plan. That is, you receive the watch already with the SIM installed, with unlimited calls and data included, as well as the App license and personilized service.

Question 2

Where can I buy a PINGO?

Accepted Answer

PINGO is available in our online store.

Question 3

What is the difference between prices (Financing and Watch)?

Accepted Answer

The price where it says "Watch" is on one payment and the watch is yours immediately. This price doesn't include de service plan.

The price where it says "Financing" is a monthly fee with a minimum term of 18 months to make the watch more affordable. This price already includes the monthly service plan.

Question 4

How much is the shipping?

Accepted Answer

It's FREE, within North America.

Question 5

Do I have to rent a data plan with PINGO?

Accepted Answer

PINGO needs to use a cellular signal to be found anywhere in the world, as any mobile phone does, and it has to pay the service for it.   The device works with a data plan package made exclusively for PINGO, but you can get a plan from another carrier. If you decide to get it from another carrier, you just need to contact us to configurate it.   We have made a great partnership to lower the rates and make the data plan affordable to use.

Question 6

What does the monthly service plan include?

Accepted Answer

The monthly service plan includes unlimited calls to and from the device, data to report its location in real time, SOS messages, the Application and technical support.

Question 7

Can I use my own data plan from another carrier?

Accepted Answer

Yes, you can. However, we offer you an affordable data plan with your device so you don't need to do anything else. Once you get your PINGO, you simply activate it with our mobile app and you are ready to go.

Question 8

What happens when my Service plan is over?

Accepted Answer

When the service plan is about to expire, you can renew it before it's over to continue using the service with no need to buy another device, so, the outlay is much lower. In case that you decide not renew your plan, the equipment is unusable.

Question 9

What is the coverage of the signal and the data plan?

Accepted Answer

PINGO has coverage in more than 180 countries. Nevertheless, the data plan prices are for North America (Mexico, USA and Canada). If you are planning on using PINGO outside of North America, you will need to activate global coverage, which is an additional amount for the period you are outside.   PINGO is the best option in the market, not only for its App, but for the low prices in the data plan.

Question 10

What does North America's coverage mean?

Accepted Answer

Currently we have coverage in North America (Mexico, USA and Canada). In the North America's coverage, PINGO works exactly the same if you are in any of these countries.

Question 11

How can I cancel my monthly service plan?

Accepted Answer

Contact us to cancel your monthly subscription and no longer charge it to the next period

Question 12

Is the watch waterproof, can I swim or bathe with it?

Accepted Answer

The watch is waterproof with an IP67 certification, that is, it can be up to 30 minutes at a depth of less than 1 meter. In principle you can bathe with it or be immersed while respecting the parameters. However, it is NOT recommended to use for swimming as it runs the risk of leakage if exposed to higher pressure when being at greater depth and for longer times.

Question 13

How long does the battery last between each recharge?

Accepted Answer

It depends on how you have set the frequency with which PINGO sends its location, the amount of calls or video calls, etc. Then the duration can vary between 8 hours and 4 days.

Question 14

How can I add some contacts to the watch?

Accepted Answer

In our App you can add the contacts to your watch.

Question 15

Can anyone call to my PINGO?

Accepted Answer

No, only the contacts that you allow.

Question 16

Does the App work with any smartphone?

Accepted Answer

No, at the moment it works only with iOS and Android.

Question 17

Why was the position not updated as often as I have it set?

Accepted Answer

PINGO triangulates its position to send it with the programmed frequency, but it depends on the connectivity around it, especially in indoors and this can generate a small delay until the connectivity stabilizes.

Question 18

Why did a message come out that is waiting for the device to report its position?

Accepted Answer

The request waits for PINGO to connect in some way to respond and update its requested position. The request depends on the connectivity that PINGO has and waits for it to update the location as soon as the connectivity allows it.

Question 19

Why are the notifications that my children exited from a safe zone not instantaneous?

Accepted Answer

This depends on how often you configured your PINGO to report its location, as well as the network connection your PINGO has.

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